Auto jobs at Mike Jackson GM in Collingwood

Family-owned New Car Dealership Service Department looking for a full-time tire and lube tech, with possible opportunity for advancement as an apprentice in the future. We're looking for an applicant that is enthusiastic to learn and grow with our shop. We offer competitive wages which will increase with experience.

Main responsibilities include oil and lube service, tire repairs, installation, rotation and balancing, as well as vehicle maintenance, and keeping the shop clean and organized.

Experience is an asset but we are willing to train the right individual!

Some heavy lifting required. G2 Driver's License Required.

Hours are 8am-5pm, 5 days a week with an hour for lunch

8am-12:30pm Every third Saturday

Schedule:
-- Day shift
-- Monday to Friday
-- Weekend availability
-- Benefits available after 3 months from start date

The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.

The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.

A Technician upholds the dealerships' standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.

The Details:
-- Be detail and task-oriented
-- Perform vehicle maintenance and repairs.
-- Diagnose the source of any malfunctions and perform repair.
-- Examine vehicles to determine if additional safety or service work is required.
-- Provide written, prioritized quotes for necessary additional work.
-- Explain procedures and repairs directly to the Service Advisor.
-- Perform road tests.
-- Perform safety inspections.
-- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
-- Encourage compliance with applicable laws and regulations.
-- Be a strong communicator
-- Greets all customers warmly.
-- Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
-- Using strong written communication skills, clearly and concisely document findings throughout the service process.

Commit to the Dealership Brand
-- Complete the training offered by the dealership.
-- Stay up-to-date on all training programs.
-- Possess a strong product knowledge.
-- Possess a strong aptitude of technical/mechanical repairs.
-- Be knowledgeable about new features and updates.
-- Be a champion for delivering excellent service at all times.
-- Actively maintain the cleanliness of personal and team workspaces.
-- Maintain a high level of professional appearance.
-- Develop and maintain full knowledge about the Industry
-- Keep up to date with products, accessories, prices, and key features of major competitors.

Specific Skills
-Strong aptitude of technical/mechanical repairs.
-- Strong product knowledge.
-- Excellent time management skills.
-- Excellent customer service skills.
-- Effective written communication skills.
-- Excellent interpersonal skills with an engaging and upbeat attitude.
-- Excellent verbal communication.
-- Organized and an attention to detail with the ability to document customer needs.
-- Ability to work in a team environment to achieve common goals.
-- Flexible and open to change; take on special tasks as needed.
-- Ability to manage customer complaints and to solve difficult problems.
-- Results-oriented and accountable.
-- Able to operate manual and automatic transmissions.
-- Basic computer skills.

Education & Experience
-- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
-- Strong product knowledge.
-- Strong aptitude of technical/mechanical repairs.
-- Valid Automotive Service Technician (AST) Certification of Qualification, Class A.
-- Ozone depletion certificate.
-- Valid Driver's License for province of employment.
-- Ideally two (2) years minimum as an Automotive Service Technician.
-- One (1) year Brand product experience.
-- Dealership experience preferred.

We are looking for people to join the MJGM family. The right individuals are people-people. What does this mean? We want you to love working with people. You are enthusiastic, passionate and have a warm and welcoming demeanor. If this sounds like you…please read on..

Are you currently working in customer service? Are you interested in being an entrepreneur of sorts? Are you highly self-motivated and show up places on your game? If so, you are probably enjoy working here…so let's continue!

We will hire based on your desire to build relationships, your ability to want to build your brand both on and offline (if you don't know what that means- don't worry, we can work with you to build one), your community involvement and your self motivation. You don't have to have experience to be successful here. We can teach you product knowledge and how to sell a car but we can't teach you to motivate yourself to want to learn.

We will empower you through CRM systems to help you manage your day and keep track of your customers. We will provide you with marketing assistance to bring in leads and help you build your presence in the community. We even have an awesome Business Development coordinator to assist you in following up and making appointments! We are here to help you be the best sales person you can be. When you succeed, we all succeed.

If you want to enjoy coming in to work everyday and want to make a great living than this is what we believe it will take to succeed:

~ You are adaptable to change. There are many working parts in the auto retail industry. We have many different systems we work with, technology changes, times change, marketing efforts change, our team needs to be able to roll with the punches and adapt.

~ You are empathetic to peoples needs, wants and life situations. A vehicle is likely the second largest purchase that people make. Although we work with people buying cars everyday, our customers don't. You need to be understanding, patient and happy with your customers.

~ Relationship building is key. You don't just sell a car and never talk to your customer again. You reach out, ask them about their family, their dog…you connect with them on social media and send them birthday cards. Your customers become family and you love this part of your job.

~ Perseverance is undeniably a critical part of this position. Sales has it's ups, downs and all-arounds. You will have good days and bad days. Amazing customers and some challenging ones. But you always know that tomorrow is another day and you don't let the not-so-great times bring you down.

~ You must be able to use a computer and cell phone. Technology is your friend. Our systems are user friendly and will help you a lot along the way when you let them. We are not that place that makes you put away your phone, but we expect that you will use it to call, text, email and post on social to continue building those relationships and prospecting.

~ sales is a numbers game. If you want to be successful you need to ABC (always be closing) and ABP (always be prospecting). You will have leads sent your way however you need to think of this position as if you were owning your own business. Who are YOU? What do YOU have to offer? And how many people do you need to get in front of every year, month, week and day to make the kind of money you want to make?

If this sounds like you and you feel excited by the thought of coming into work every day and being in charge of the income you bring in and the life you live then please send your resume to courtneyjackson@mikejacksongm.com . We look forward to meeting you!